HUMAN FACTOR IN QUALITY MANAGEMENT SYSTEM
Quality management systems are designed to ensure that an organization consistently provides products or services that meet customer and regulatory requirements while enhancing customer satisfaction and promoting continuous improvement.
The success of a quality management system depends on various factors such as effective process design, appropriate equipment and technology, and of course, the human factor.
The Quality management system is the cradle where these processes find their genesis and feedback.
The implementation of the Human Factor in Management Systems will allow the organization to go beyond the trivial label “Human error” in non-conformities, going to the real causes of the problem, be it structural, organizational or operational.
Effective human error management involves understanding the human factors that contribute to errors and designing systems and processes that mitigate these factors.
To manage human error effectively, organizations must take a proactive approach that involves identifying potential human factors that could contribute to errors, designing systems and processes that mitigate these factors, and providing ongoing training and support for workers. This approach can help organizations reduce the likelihood of errors and create a culture of safety in which workers feel comfortable reporting errors and working collaboratively to prevent future incidents.
Info at: Quality@humanfactoritalia.com